Return & exchange policy

We want you to be happy with your order. If you need to return, exchange or cancel something, this page explains how.

In short: you can return unused tires and wheels that were never mounted within 7 days of delivery. A 20% restocking fee and a 3% card fee apply, unless it is our mistake. We send the refund within 10 days after we inspect the items. Cancel within 2 hours of ordering and only the 3% card fee is taken.

Returns

• Returns are accepted within 7 days of delivery.
• Tires and wheels must be unused, never mounted or installed, and in their original condition and packaging, with all labels and hardware.
• A 20% restocking fee and a 3% card processing fee are taken from the refund.
• Return shipping is paid by you.
• Mounting, installation and other labour costs from a tire shop are not refunded.
• After we receive and inspect the items, the refund is sent within 10 days to the original payment method. We email you the exact refund amount when it is sent. Your bank can take 5 to 10 business days to show it. If more than 15 business days have passed since we approved your return and you do not see the refund, contact us.

Exchanges

The same 7 days, the 20% restocking fee and the 3% card processing fee apply to an exchange. The simplest way to exchange is to return the item and place a new order for the one you want. If you are not sure which way is best, email us before you send anything back and we will help.

How to start a return or exchange

1. Email sales@cocotires.ca with your order number and the reason for the return or exchange.
2. Our team reviews your request and replies with a return number (RMA) and shipping instructions.
3. Pack the items safely, write the return number clearly on the box, and ship it to the address we give you with a courier that provides tracking.
4. Reply to our email with the courier name and tracking number.

Please do not send anything back before you have the return number. Parcels without one can be refused or delayed.

If it is our mistake

If we sent the wrong item, or it arrived damaged or defective, email us at sales@cocotires.ca with your order number and clear photos within 7 days of delivery. In this case there is no restocking fee and no card fee, and we cover the return shipping. You can choose a refund or a replacement.

Not returnable

• Tires or wheels that have been mounted, installed or used, or that show signs of an attempted installation (scratches, tool marks, grease).
• Items returned without a return number, or after the 7 days.
• Items damaged after delivery.

Cancellations

You can cancel an order by emailing sales@cocotires.ca.

• Within 2 hours of placing the order: refund of the order total minus the 3% card processing fee.
• After 2 hours: refund minus the 20% restocking fee and the 3% card processing fee.

Once an order has shipped it can no longer be cancelled, but you can return it under this policy.

Warranty

Warranty claims are different from returns. See our Warranty policy.

Questions

Email sales@cocotires.ca or call +1 (365) 360-8581.