Shipping policy

COCOTIRES is an online-only store. We ship new tires and wheels to addresses across Canada. There is no in-store pickup or shopping.

Free shipping across Canada

Shipping is free on every order, to every province and territory. The price you see is the price you pay: there is no shipping line at checkout.

How long it takes

• Orders are processed and shipped within 1 business day.
• Delivery usually takes 3 to 7 business days after the order ships. Remote areas can take longer.
• Business days are Monday to Friday, not counting holidays.

Your tires or wheels can ship from one of our supplier warehouses in Canada, so an order with several items can arrive in more than one parcel. Each parcel has its own tracking number.

Carriers

We ship with carriers such as Canada Post, UPS and FedEx, and sometimes with another trusted carrier. The carrier is chosen for the fastest and safest delivery to your address.

Tracking

As soon as your order ships we email you the carrier and the tracking number, with a link to follow each parcel. You can also check your order at any time on our Track your order page with your email and order number. Tracking can take a few hours to show the first scan.

Delivery address

• Please enter a full street address. Couriers cannot deliver tires or wheels to a P.O. box.
• Check the address and postal code before you pay. If you notice a mistake, email us right away. After the order has shipped we cannot always change the address.
• Someone may need to be home to receive the parcel. If a delivery fails, the carrier will try again or contact you.

When your order arrives

Please check the box and the tires or wheels when they arrive.

• If a parcel looks damaged, write "damaged" on the delivery slip or tell the driver before you accept it, if you can, and take photos.
• If something is wrong (wrong size, wrong item, damaged or defective), email us at sales@cocotires.ca with your order number and photos within 7 days of delivery. We will fix it. See our Return policy.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. Cancellations are covered in the Return policy.

Questions

Email sales@cocotires.ca or call +1 (365) 360-8581 and mention your order number.